CIK Telecom

Yes, but since there are many different scenarios for technical issues, many of them cannot be fixed by on-site field technicians, so we would need to condu...

If CIK technical support decides a field support technician must be sent to have the issue fixed, it will be free of charge. However, if technical support i...

Cable Network (Cable) refers to the high-speed Internet provided by CIK using Coaxial TV cables. Cable Internet use a DOCSIS 2.0 or DOCSIS 3.0 cable modem. ...

Because of the characteristics of the network, the maximum Internet speed depends on the line condition, the distance from customer’s home to the Carrier’s ...

No. we do not block any port.

For now, we have no traffic restriction for the following area: BC/AB/MB/SK and Thunder bay/Sault Ste Marie in Ontario. CIK set traffic restriction for no...

1.To get the accurate speed, Please connect your computer to the modem directly with wire, (Disable the Wireless network Connection on pc and power off the ...

Please turn off the Modem & CIK Router, then check if Internet Sync is back? If not, please call back to CIK 7x24 Technical support hot line. Before re...

Please refer the following steps test your internet speed. 1). Connect PC- Modem by Ethernet cable, and reboot your modem. 2). Disable WIFI on your PC or ...

Please connect Modem-PC by Ethernet cable, and monitor if Internet become stable after that? If not, please call back to CIK technical support hotline. Bef...