Please connect Modem-PC by Ethernet cable, and monitor if Internet become stable after that? If not, please call back to CIK technical support hotline.
Before call back to us, please collect the following Information:
When your found the Internet unstable?
Please let us know if anything changed onsite or outside? Such as: power outage, decoration, installed new service etc…
What’s the light pattern on your modem when Internet stopped working?
What’s your contact number and available time.