Please turn off the Modem & CIK Router, then check if Internet Sync is back? If not, please call back to CIK 7x24 Technical support hot line.
Before reach us, please collect the following Information:
When your Internet stopped working?
If you connect the PC –Modem directly and reboot the modem, if Internet start working?
Please let us know if anything changed onsite or outside? Such as: power outage, decoration, installed new service etc…
What’s the light pattern on your modem?
What’s your contact number and available time.