CIK Telecom

First confirm that you are using CIK modem, Probably the modem is not activated. Please confirm the MAC address and Serial Number, keep modem-pc, and call CI...

We put your “designated location” in the order, but they will check and judge whether it can be installed at that point, they will find out the best point to...

1. Please try wired connection (modem-pc directly) and check, if it’s stable with wired connection, it’s not CIK issue, please check your Wifi router or Wifi...

If your modem is connected properly, but US (Send or Cable Link) is off, it means No-Sync 1. If you moved the modem, please connect the modem back. 2. Re...

1. Connect your pc to the modem with Wireless or Wire 2. Type http://192.168.0.1 3. Username: admin Password: cikvoip Login and click on wir...

If you are using Wi-Fi modem/router from CIK, the SSID would be CIKxxxx (4 digits), and default password is the MAC address of your modem.  Both SSID and p...

CIK home phone is using (VoIP) Voice Over IP technology, i.e, voice is transmitted over Internet.

CIK home phone Service use the Internet to transmit Phone signals, so when you apply for our home phone service, you also need to have a CIK network service...

Usually this is caused by your upload bandwidth is used up, to solve this issue, you might reconnect your network as Modem – Phone box Internet or WAN port,...

Usually, the issue caused by a wrong connection. the correct connection is: Modem needs to connect the Internet or Wan port of the phone box, then connect y...