Technical FAQ

Technical FAQ

How do I install my CIK Home phone?
Installing the CIK home phone is very simple. On each phone box, there are Internet, WAN or DSL, LAN and telephone port. You only need to connect the modem ...
Tue, 23 Sep, 2025 at 3:47 PM
Can I use CIK home phone for all the wall jacks in my house?
First of all, you need to connect the phone line from wall jack to the phone1 port of the CIK phone box. so that all the phone wall jacks in the house can w...
Tue, 23 Sep, 2025 at 3:47 PM
How many phone sets I can use?
The CIK phone box has only one phone port to connect phone set by default. You may need to purchase a phone splitter to connect more phone set if necessary....
Tue, 23 Sep, 2025 at 3:48 PM
How to use call forward?
Call Forwarding is a feature to redirect your incoming call to a preset phone number, currently you can only forward calls to 1+ number and several internati...
Sat, 25 Mar, 2017 at 8:10 PM
How do I use call waiting?
The Call Waiting feature allows you to answer another call during a call. When you answer the second call, the first call becomes ready to answer. When you ...
Tue, 23 Sep, 2025 at 3:49 PM
How do I set up do not disturb feature?
When this feature is enabled, all incoming calls will be rejected. to activate: *84# to Deactivate: *85# Warning: Using this feature you will not be ab...
Sat, 25 Mar, 2017 at 8:13 PM
How do I block Anonymous?
This feature allows you to block incoming calls without a caller ID and prevent some malicious calls. If you need to activate this feature, please apply th...
Tue, 23 Sep, 2025 at 3:50 PM
How do I block one specific number?
Our device can block up to 10 phone numbers. If you want to block a specific phone number, please log in to the CIK online account for online consultation o...
Tue, 23 Sep, 2025 at 3:51 PM
How to use voice mail?
You need to contact customer service or active this service through online consultation. Once the voicemail feature is activated, you will receive an email ...
Tue, 23 Sep, 2025 at 3:51 PM
Can I block caller ID?
This feature allows you to block your number when making a call so that the recipient cannot see your number. You can activate and use this feature at any ...
Tue, 23 Sep, 2025 at 3:52 PM