Customer Service

Folder about Customer service aspects

Does CIK charge taxes in addition to my monthly fee?
All invoices are charged with Provincial and Federal tax
Fri, 10 Mar, 2017 at 6:41 PM
What is my billing cycle?
Existing customers whose services were activated before July 9, 2018, will receive an invoice on the first day of each month. For new customers whose serv...
Tue, 23 Sep, 2025 at 1:49 PM
What is my monthly invoice due date?
Your credit card or bank account will be charged on the second day of invoice issue date, if this date falls on weekend or public holiday, the withdrawal ma...
Tue, 23 Sep, 2025 at 1:50 PM
Can I change my billing date?
Unfortunately, Customer's cannot change there billing date.
Tue, 23 Sep, 2025 at 1:52 PM
How much will I be charged on my first invoice?
The first invoice will be generated on the second day following the activation date and will cover a one-month service fee. 
Tue, 23 Sep, 2025 at 1:56 PM
How do I receive my monthly invoice?
Invoices will be emailed monthly to the email address registered in your account. Alternatively, you can log in to CIK My Account, click on ACCOUNT INFO,...
Tue, 23 Sep, 2025 at 1:56 PM
Can you mail me a paper bill?
We offer paperless billing only, but you can check your email for monthly invoices or you can log in to CIK My Account to view your invoices online for th...
Tue, 23 Sep, 2025 at 1:57 PM
How do I check my monthly invoice online?
Invoices will be emailed monthly to the email address registered in your account. Alternatively, you can log in to CIK My Account, click on ACCOUNT INFO,...
Tue, 23 Sep, 2025 at 1:47 PM
What are the payment options for my monthly invoice?
You can visit My CIK portal to make a payment for your monthly invoice, or you can select one of the following options: Pay by Pre-Authorized Debit (PAD)...
Tue, 23 Sep, 2025 at 2:01 PM
When will my credit card be charged if I have selected pre-authorized credit card payment?
Your credit card or bank account will be charged on the second day of invoice issue date, if this date falls on weekend or public holiday, the withdrawal ma...
Tue, 23 Sep, 2025 at 2:02 PM