Customer Service
Folder about Customer service aspects
All invoices are charged with Provincial and Federal tax
Fri, 10 Mar, 2017 at 6:41 PM
Existing customers whose services were activated before July 9, 2018, will receive an invoice on the first day of each month. For new customers whose serv...
Tue, 23 Sep, 2025 at 1:49 PM
Your credit card or bank account will be charged on the second day of invoice issue date, if this date falls on weekend or public holiday, the withdrawal ma...
Tue, 23 Sep, 2025 at 1:50 PM
Unfortunately, Customer's cannot change there billing date.
Tue, 23 Sep, 2025 at 1:52 PM
The first invoice will be generated on the second day following the activation date and will cover a one-month service fee.
Tue, 23 Sep, 2025 at 1:56 PM
Invoices will be emailed monthly to the email address registered in your account. Alternatively, you can log in to CIK My Account, click on ACCOUNT INFO,...
Tue, 23 Sep, 2025 at 1:56 PM
We offer paperless billing only, but you can check your email for monthly invoices or you can log in to CIK My Account to view your invoices online for th...
Tue, 23 Sep, 2025 at 1:57 PM
Invoices will be emailed monthly to the email address registered in your account. Alternatively, you can log in to CIK My Account, click on ACCOUNT INFO,...
Tue, 23 Sep, 2025 at 1:47 PM
You can visit My CIK portal to make a payment for your monthly invoice, or you can select one of the following options: Pay by Pre-Authorized Debit (PAD)...
Tue, 23 Sep, 2025 at 2:01 PM
Your credit card or bank account will be charged on the second day of invoice issue date, if this date falls on weekend or public holiday, the withdrawal ma...
Tue, 23 Sep, 2025 at 2:02 PM