Customer Service

Folder about Customer service aspects

Can I suspend my service?
Yes. You can request to suspend your service at any time. However due to the high cost of installing cable or FTTN/DSL internet service, there is a $65 reac...
Tue, 23 Sep, 2025 at 2:31 PM
Will I be notified by CIK once my LD minutes excess?
We do not notice if your long distance minute is over the long distance minutes in your long distance package, you might check the total long distance usage...
Tue, 23 Sep, 2025 at 2:34 PM
How do I transfer my phone number to CIK?
According to CRTC regulation, all Canadian phone numbers can be transferred between local companies and customers have the right to transfer their phone num...
Tue, 23 Sep, 2025 at 2:34 PM
How do I authorize CIK to transfer my existing number to CIK?
Click here
Fri, 10 Mar, 2017 at 9:11 PM
Why would my porting request get rejected?
Here are most common issues why your request of transferring phone numbers is rejected: Your phone number(s) are not active with your current phone compa...
Tue, 23 Sep, 2025 at 2:37 PM
How do I stop the number transfer between CIK and another company?
Due to complexity of the porting process, at least three (3) companies or more involved, so once the porting process started, it is not easy to stop. If yo...
Fri, 10 Mar, 2017 at 9:15 PM
Do I need to pay fee to transfer my number between CIK and another company?
Currently, customers do not need to pay any porting fee when the numbers are transferred between CIK network and another company.
Fri, 10 Mar, 2017 at 9:16 PM
How do I transfer my number from CIK to another company?
When your account is in good standing and your phone number is still active with CIK, you can contact your new company and provide your CIK account informa...
Tue, 23 Sep, 2025 at 2:40 PM
How to check ANI access number and charge schedule?
Click here
Fri, 10 Mar, 2017 at 9:19 PM
Can I call International destinations from My CIK Home Phone?
By default your long distance is disabled, you can ask our Customer Service Department to enable it. Once your long distance is enabled, you can dial 011 + c...
Fri, 10 Mar, 2017 at 9:20 PM