CIK Telecom

Your credit card or bank account will be charged on the second day of invoice issue date, if this date falls on weekend or public holiday, the withdrawal ma...

Existing customers whose services were activated before July 9, 2018, will receive an invoice on the first day of each month. For new customers whose serv...

Yes, You can change your payment method. Please login at My CIK account to update your credit card or bank account online. 

If your service is suspended due to an unpaid invoice(s), the service would be restored within twenty four (24) hours once your payment is received. If an i...

If you are not on an automatic payment method and your payment is not received by the first day of next month, a late payment charge of 1.5% will be added t...

Yes, please pay your invoice by your due date. A credit can be applied to your account depending on the length of the service downtime. However if you have ...

If you have provided a service deposit and you have switched to pre-authorized bank or credit card payment method, you can contact our Customer Service Depa...

If you signed up between January 1st, 2005 and December 31st, 2010, and have rented equipment, your equipment deposit can be returned if you upgrade the equi...

If your payment is declined, we will first contact you by email. If you do not respond within seven (7) days, we will contact you by phone. If we cannot rea...

You can visit My CIK portal to make a payment for your monthly invoice, or you can select one of the following options: Pay by Pre-Authorized Debit (PAD)...