You can visit My CIK portal to make a payment for your monthly invoice, or you can select one of the following options:
  • Pay by Pre-Authorized Debit (PAD) from your bank account - You need to fill out the CIK PAD form and send it back to care.cs@ciktel.com. Your invoice payment will be automatically withdrawn from your bank account on the 2nd date from the invoice issue date. If this date falls on a weekend or public holiday, the withdrawal may occur on the next business day. Please make sure you have sufficient funds in your bank account to avoid a non-sufficient funds (NSF) charge from your bank on both you and CIK.
  • Provide a credit card and authorize CIK to charge your card automatically
  • Make a payment online by credit card from your "My CIK Account"
  • Make a payment by credit card over the phone by contacting our Customer Service Department (select the Billing and Payment prompt)
  • Make a payment from your online banking and select payee as CIK Telecom Inc. All major Canadian banks are included: TD Bank, CIBC, BMO (Bank of Montreal), Scotia Bank, Royal Bank, HSBC, National Bank, Laurentian Bank of Canada and Desjardins Group. Please allow our Accounting Department a minimum of 1 business day to receive the proof of payment from the bank. A one-month service deposit would be required if you choose to make monthly invoice payments from the bank by yourself;
  • Pay by cash or debit – accepted at each CIK customer support center, corporate store or authorized dealer store. To check available locations in your area, please click here.
We appreciate timely payments to avoid service interruption. Effective from May 1st, 2019, for the promotion plan with auto pay discount, if the pre-authorized payment method is declined, the promotion discount will be removed. If your service is disconnected due to payment issues, restoring your service would require you to pay a reactivation fee of $65 within 7 business days. You might want to consider keeping a one-month service fee deposit with us, in order to avoid service interruption due to non-payment issues.