If this is your first time use the CIK Home Phone Service, you can test it by your cell phone. If the number cannot be dialed, please contact customer service to verify the number.
If you porting a phone number ( from another company) to CIK and the day is Porting Target day, please wait until the next day, because the system needs to complete the background configuration on the same day.
If you tried to contact a third party company to transfer the number from CIK, please contact the company.
If you have tried all of the above, but the phone still does not work, please contact our technical support.