Due to the complexity of different technical issues, we are trying to fix 90% issues within 48 to 72 hours.
Our standard support processes are divided into three levels:
Level 1 technician will try to help you to get an issue fixed over the phone, if the issue can not be fixed over the phone, a trouble ticket will be generated.
Level 2 tech will contact you within 24 hours. If the issue cannot be fixed by level 2 tech, it will be escalated to level 3 techs to either solve or provide a solution within 48 hours.