CIK provides two hardware options for customer to use CIK CPE: 1) Purchase 2) Rental/Free Rental
If you have made an Internet/TV/Home phone service cancellation request within 30 days from activation, you MUST return the hardware with original package within 7 days of the cancellation request for a refund. Restocking fee will be applied if hardware is returned without the original package or is missing parts. For rental/free rental option, hardware purchase fees will be applied if the hardware is not returned as requested.
If the Internet/TV/Home phone service cancellation request is made after the period of CIK 30 days standard service warranty:
- For the purchased hardware, hardware return is not required and no refund will be made;
- For rental/free rental option, you must return the hardware with all accessories within 7 days of the cancellation request to avoid additional charges; or a hardware purchase fee will be applied if hardware is not returned as requested. If you wish to keep the hardware, you can notify us and an original or discount price might be available. To get to know whether your hardware is purchased or rental/free rental, you can look at the plan details we shipped with the hardware prior to your activation date, or contact our customer service.