For orders which are cancelled before any hardware is shipped, a refund would be done within five (5) business days.
General refund upon customer cancellation would be completed within 4-6 weeks from the date we receive returned customer equipment or the date of requesting service cancellation if no equipment return is required. If the customer payment is made using a credit card, then by default the refund would be transferred back to the same credit card. For other payment methods, it will be by cheque and sent by regular mail.